Custom Software vs. Off-The-Shelf: Which Is The Best For your Business

Custom software is when you build software, such as web or mobile application, from scratch, while off-the-shelf software is when you buy a SaaS-based or white-label software with integrated features and functionalities. But there are a lot of things in between. This custom software vs. off-the-shelf software will explore comparison, and the guide will help you explore.

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Manthan Bhanvadiya

June 22, 2022

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December 20, 2023
Custom Software vs. Off-The-Shelf: Which Is The Best For your Business

Whether to “build custom software or buy off the shelf” is big question today. This custom software vs off the shelf comparison guide solve many unsolved questions. Businesses need a software solution to be ahead of the curve in this digital marketplace. However, the software is of utmost importance; what if the one you use doesn’t cater to your needs adequately? Therefore, you need to consider Custom Software development. This article critically assesses Custom Software vs. Off-The-Shelf Software to ease your hassle when choosing one. Let’s drill down!

Are you looking for faster and scalable software for businesses but stuck in between custom and off the shelf software. Exploring software development trends is one of the options, but there’s a lot more you need to keep in mind. Count on this custom software vs off the shelf at the end of the article, you will be able to decide whether you should buy or build software from scratch. Businesses are expected to facilitate state-forward solutions to their customers. Failing to do the same can bring something unexpected in terms of your business’s success. But the question that arises here is how to do that. Don’t you think it’s a considerable matter you should take into account? Indeed, you should!

Providing unique service experience to your customers requires you to have something as per the need of the time. Multiple commercial off-the-shelf software solutions in the tech industry may serve most of your purposes but not all. Often, you might think this cookie-cutter approach can never fulfill your needs.

Codzgarage is a trusted software development company with core expertise in building custom software, including application migration modernization, and cloud migration. You can connect with us and discuss the project and choose a Free consultancy.

If you’re dealing with the same dilemma, you’re at the right place where you’ll find exact answers that’ll put an end to all your obstacles when choosing one of these two. This article comprises an in-depth analysis of Custom Software vs Off-The-Shelf Software and which is the best for your business. Let’s dig deeper!

What’s Custom Software?

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Custom Software is a software solution built to cater to the specific needs of organizations and individuals. The Custom Software Development process follows an SDLC approach (Software Development life Cycle), involving analysis, design, development, testing, deployment, and maintenance.

There’s no specific procedure needed to create custom software. It follows the same software development methodology as other software development and uses Agile, DevOps, and Rapid Application Development approach.

Pros And Cons Of Custom Software Development

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Have a sneak peek at the table below to learn the pros and cons of creating Custom Software.

Pros Cons
The software will be designed specifically to cater to your needs. It might take more time to develop software according to the requirements of your project.
App integration as per your business requirements. The cost will be higher compared to Commercial Off-the-shelf software– as it’s designed specifically for your uses.
Lifetime assistance from the Custom Software Development Company. The risk of hiring the wrong developers may result in a lower-quality solution.
You can embed modern features and functionalities and pay only for what you need and use. It’s not tasted for all business cases; hence, the user has to discover issues.

When To Consider Custom Software Development

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There can be various reasons to choose custom software development for your business, there are certain moments in business when you should have custom software solution. Specifically, you should have custom software solution when—

  • Off-the-shelf software is no longer able to serve your purposes.
  • Your business requires unique functionality.
  • You need to make changes to your operations.
  • Your offsite employees and outside need secure access to data.
  • Your business grows and requires more competencies for scalability.

Examples Of Custom Software

Custom-made software provides solutions tailored to your business requirements. Here are some of the well-known examples of Custom Software.

  • YouTube
  • Netflix
  • Uber
  • Amazon
  • eBay, and so on.

What’s Commercial Off-The-Shelf Software?

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It’s a software solution that is an utterly ready-made product with expanded functionalities intending to satisfy the needs of multiple users. This system is designed for commercial uses of different organizations, so they’re more likely to be integrated conveniently into existing systems. You just have to purchase it, and this software is ready to use, unlike the Custom Software that’s designed to cater to the needs of specific organizations or individuals.

Pros And Cons Of Commercial Off-The-Shelf Software

off-the-shelf-software-pros-and-cons

Let’s look at the table below to be aware of the pros and cons of commercial off-the-shelf software!

Pros Cons
Less expensive compared to Custom Software. Although it’s a lower-priced solution, you may have to pay more over time for licensing fees, added functionalities, hidden costs, etc.
It’s ready to use– you can ask others using it to know how to use it and make decisions based on their experiences. You won’t be able to customize it as per your business needs.
Being a ready-made solution, off-the-shelf software allows you to try it before you purchase one. Compatibility issues are more likely to occur— as it’s tough to integrate, Apps into ready-made software.
Commercial off-the-shelf software is easy-to-use. It might not fit into your business requirements all the time.

When You Should Choose A Commercial Off-The-Shelf Software

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  • You’re a startup and aren’t ready for a massive investment.
  • You need a software solution in no time.
  • You need software to use only in your organization.

Examples Of Commercial Off-The-shelf Software

Here are some of the examples of off-the-shelf software solutions you need to know.

  • Gmail (mail services)
  • Windows Media Player & VLC (media player)
  • Angry Birds, FIFA, & Call of Duty (video games)
  • HubSpot CRM, Salesforce CRM, and Zoho CRM (customer relationship management solutions)
  • Tally (accounting application)
  • Photoshop (editor programs)
  • Norton (antivirus)

Custom Software vs. Off-the-shelf: A Detailed Comparison

As we discussed above multiple aspects of both Custom Software and a ready-made software solution, now is the time to gauge some more facets of these two software systems. Let’s compare them from different perspectives!

Specificity

The fundamental purpose of Custom Software Development is to cater to the unique challenges of an individual or an organization. The system is designed and developed explicitly, keeping all your needs in mind. It is developed keeping metrics and KPI of software development in mind. Once it develops well, it facilitates convenient solutions per the business’s demands. The Custom Solution is simple to upgrade with the changing circumstances in the future to ensure a high-end performance is maintained.

Unlike Custom Solutions, off-the-shelf software is created targeting a wide array of businesses with a standard design and framework. Because this software is already developed, it might serve most of your purposes but not everything. With ready-made software, you might be sacrificing your needs. Besides, you have to be more careful while choosing one for you.

Usability

When it comes to usability, both of these systems have their own advantages and disadvantages. Off-the-shelf software is packaged software designed for installation and uses in no time. One can start using this system just after purchasing it. It will require you and your operational team to venture in order to understand the functionalities.

Off-the-shelf software saves you the cost on building software from scratch but might not offer what you need. Besides, you can also save significant amount of time.

On the other hand, a Custom Solution is developed targeting only one individual or organization intending to cater to their designated purposes, though it’s not the only reason you should have custom software. Be it an individual or an organization, they need to be aware of their needs before creating custom software. Being aware of the requirements leads to building a system that functions as per your needs.

Creating custom software might be a bit expensive and time-consuming, but it will play a more prominent role when catering to an organization’s specific needs.

Modifications

In terms of Modifications, off-the-shelf software is less likely to get modified. No one knows the future, and so you do. You don’t know when your business requires adding some functionalities to your ready-made software. Because you can’t have any control over this system, you’ll have to limit yourself, resulting in reduced business progress.

The only step you can take is to convince your software service provider that you need something aligned with the current trend.

Unlike ready-made software, custom-made solutions are pretty convenient to modify and expand functionality. A Custom Solution is created only for a single organization; hence, you can customize it easily to align with the marketplace’s current needs. Custom software has all possibilities for modifications and changes when the need occurs.

A Software Development Company helps you build a system embedded with high-end functionalities that fit your needs.

Cost-Effectiveness

When it comes to comparing Custom Software and ready-made software, cost-effectiveness is one of the factors you should keep an eye on. Off-the-shelf software may seem a cost-effective solution initially but expensive in the long run. Using software without development or other processes may seem cheaper initially, but they cost you a fortune after a long time.

The cost might be subscription fees, inefficiencies, ongoing maintenance, etc. Furthermore, you need to train your operational staff to learn how to use it, which will be expensive for your organization.

Custom Software Development might seem costly in the beginning, as creating a custom solution takes time and investments. However, they’re expensive; they will be a cost-effective solution at the end of the day. Custom Software is developed keeping your necessities in mind; hence, there are no extra features resulting in a reduced cost when it comes to maintenance.

Moreover, you don’t need to train your employees to operate the software as it’s built for your specific uses.

Community Support

The majority of off-the-shelf software comes with ongoing support that you have to pay the price for. It enables users to get assistance when they come across any obstacle with the software. A robust software community helps you eliminate this issue, and that’s possible with Custom Software.

When it comes to the Custom Solution, you can contact your Software Development Company to resolve these issues. With custom software, you won’t need to look for a solution to extinguish the hassle you face while using it.

Time Consumption

Using off-the-shelf software does not need time– as it’s a ready-made solution, you can use it once you install it. However, the software has no development time consumption; the standard features it offers might be inefficient for your business. Furthermore, as it isn’t built only to cater to your needs, the implementation and customization process may take more time. Using ready-made software is as easy as installing and start getting the outcomes.

On the other hand, Custom Software Development takes more time as it’s to be built keeping your specific features and functionalities in mind. It might take time initially, but it will have plenty of customization possibilities. The product you get will be as per your requirements resulting in a seamless and flawless implementation and operations that’ll save you a massive amount of time eventually.

Compatibility

When it comes to compatibility, off-the-shelf software might face some issues. Dealing with problems relating to compatibility may lead your business operations and other systems to clash with the ready-made features and functionalities, resulting in inefficient processing.

When you don’t find functionality matching your needs, you’ll probably use multiple products to bridge the gap. Besides, commercial off-the-shelf software is filled with features that may be useless for your business. These overloaded features will slow down the performance of the product.

You can avoid dealing with these complexities when using Custom Software Solutions. It’s designed and developed according to your requirement with an intent to fit into your business operations. This solution is compatible and can be customized as per your changing requirements resulting in no compatibility issue.

Competitiveness

Every business wants to outperform its competitors, and this isn’t possible when you have equal resources that your competitors have. Choosing an off-the-shelf solution means that your rivals also can have the same system, leading to a chance of unleashing your secret business ideas by your competitors.

On the contrary, Custom Software is embellished with specific features facilitating you with a competitive edge over your competitors. With Custom Software, your rivals can’t have the exact solutions you have, which will lead you to get ahead of the curve.

Dependency

Off-the-shelf software is convenient to be used in no time– as they are ready-made and need no time to develop. They may seem easy, but you might need to customize them over time— as it’s not customized per your needs. In those circumstances, you need to hire a Custom Software Development Company that will cost you both time and money.

A Custom Solution is developed only to serve your purposes, and it’s scalable that has no dependency on a software development service provider. If you need customization, you can hire a developer and get it done in no time resulting in no reliance on the service provider.

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Wrapping Up

Whether it’s off-the-shelf software or Custom Software, both are used widely. Both have pros and cons. Determining which one to choose depends on your needs and uses. Being aware of the benefits of these two helps you select the right one for your business.

This article comprises a detailed comparison between Custom Software Development and off-the-shelf software that’ll definitely assist you in choosing the right one for your business as there are various factors involved in custom software development or off-the-shelf solutions development. We hope this article will be beneficial for you. If you’re thinking about creating a custom solution for your company, get connected to the best-in-class Custom Software Development Company for a quality solution.

Manthan Bhanvadiya

Manthan Bhanvadiya

Co-Founder & Delivery Head

Manthan, the delivery head at Codzgarage is an extraordinary business leader! With over a decade of experience in the industry, Manthan is a master at delivering results. His expertise in project management, team leadership, and customer satisfaction has helped countless organizations achieve success. With a passion for innovation and a dedication to excellence, Manthan is the go-to person for delivering exceptional results on time and within budget. When is not working, he writes about software development guides.

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